REFUND POLICY

🌸 Refund Policy

Refund Policy

We want you to love your purchase! If for any reason you are not completely satisfied with your order, we’re here to help.

1. Returns

Due to the hygienic nature of beauty and skincare products, we generally do not accept returns once the packaging has been opened or used.
However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.

• You must provide a receipt or proof of purchase.

2. Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–10 business days, and a credit will automatically be applied to your original method of payment.

3. Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at [aureliejiang@163.com] with your order number and photos of the issue.

4. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (unless the issue was our fault).

5. Contact Us

For any refund or return inquiries, please contact our support team at:
📧 [aureliejiang@163.com]
We’re here to ensure you have a positive shopping experience with us.